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CustomerAssist
Let your customers track their order themselves
Stop the "Where is my order?" phone calls
Every furniture store knows them: the daily phone calls from customers who want to know where their order is. "Has my sofa arrived yet?", "When will my bed be delivered?" Understandable questions, but they cost your team an enormous amount of time.
With CustomerAssist you give customers 24/7 access to their quotes and order status. Via a personal link they see exactly where their order is: in production, in transit from the supplier, in your warehouse, or scheduled for delivery. No phone call needed.
Proactive communication
CustomerAssist automatically sends updates to your customers. Order received? Email. Item arrived from supplier? Email. Delivery scheduled? Email with date and time slot. Your customers are always informed, without you having to do anything.
Have quotes signed digitally
Customer enthusiastic about your proposal? With CustomerAssist they sign directly online. No scheduling an appointment, no back-and-forth emailing PDFs. The customer signs in the portal and you receive a confirmation directly in LogicTrade.
The result? Up to 60% fewer phone calls about order status and significantly higher customer satisfaction. Win-win.
Problems that CustomerAssist solves
- Eindeloze telefoontjes over orderstatus - "Waar blijft mijn bestelling?" is de meestgestelde vraag en kost uren per week
- Klanten voelen zich niet geïnformeerd - Wekenlange radiostilte tussen bestelling en levering zorgt voor onzekerheid
- Gemiste leveringen - Klant was niet thuis, chauffeur voor niets gereden, nieuwe afspraak maken
- Handmatig statusupdates sturen - E-mails of belletjes om klanten te informeren kosten veel tijd
- Geen professionele uitstraling - Grote webshops bieden tracking, waarom jij niet?
- Klachten over communicatie - "Ik heb al weken niets gehoord" - ook al loopt alles volgens plan
Benefits of CustomerAssist
📉 60% fewer phone calls
Customers find the answer to their question themselves. Your team can focus on sales instead of status enquiries.
📧 Automatic updates
With every status change, the customer automatically receives an email. Proactive communication without extra work.
🕐 Available 24/7
Even in the evenings and at weekends, customers can check their order status. Whenever it suits them.
📅 Choose delivery time
Customers choose their preferred delivery day and time slot themselves. Fewer missed deliveries, higher first-time delivery.
⭐ Higher customer satisfaction
Transparency builds trust. Customers appreciate not being in the dark about their order.
🎨 Your own branding
The customer portal carries your logo and colours. Professional appearance that fits your brand.
How does CustomerAssist work?
Place order
When you create an order in LogicTrade, the customer automatically receives an email with a personal link to the customer portal.
Receive status updates
With every change - item arrived, delivery scheduled - the customer receives an update. Automatically, without extra work for you.
Choose delivery time
Once all items are in, the customer can choose a delivery day and time slot that suits them via the portal.
Confirm delivery
After delivery, the customer can confirm that everything is in order. Any remarks are recorded directly in LogicTrade.
Ready to start with CustomerAssist?
Available in LogicTrade Premium from €479/month
Discover how CustomerAssist can optimize your workflows.