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Service Management
From complaint to resolution in one system
Handle service requests professionally
In the home furnishing industry, service is not a minor matter. A damaged delivery, a faulty motor in a recliner, wrong colour delivered - how you handle complaints determines whether a customer returns.
LogicTrade Service Management gives you control over the complete service process. From the first report to the final resolution - everything in one system, linked to the original order and customer data.
Never forget anything again
Every service request gets its own file with photos, notes and status updates. You see at a glance what is going on, who is working on it, and what the next step is. No more post-its, no emails that disappear, no customers who have to call back to ask "how things are going".
And with the link to FieldAssist, you schedule service technicians directly and they get all information on their phone. Location, problem, photos, contact details - everything at hand.
FieldAssist
Problems that Service Management solves
- Service requests get lost - Post-its, emails, loose notes - nobody knows the status of which complaint
- Customers have to call back - "How is my request going?" No answer because nobody has the overview
- No link with original order - First searching what was delivered before you can handle the complaint
- Technicians lack information - On site at the customer, crucial info turns out to be missing
- No insight into service costs - How much does service cost per supplier or product? No idea
- Patterns are not recognised - The same complaint with the same supplier time and again, but nobody sees the connection
Benefits of Service Management
📸 Photos and documentation
Add photos to service requests. Document damage, defects or situations on site for proof and communication.
🔗 Linked to order
Every service request is directly linked to the original order. All details at hand: what was delivered, when, which specifications.
📊 Status overview
Filter by status: new, in progress, waiting for parts, scheduled, resolved. Nothing falls through the cracks.
👤 Customer history
View all service requests per customer. Recognise patterns, build relationships and prevent escalations by acting proactively.
📱 FieldAssist integration
Schedule service technicians and give them all information on their phone. Address, problem, photos - immediately available.
📈 Reports
Analyse service costs per supplier or product group. Identify quality problems before they escalate.
How does Service Management work?
Register request
Create a service request from the customer or order. Add a description, upload photos and select the problem type.
Assess and assign
Assess the request and determine the solution: repair, replacement, return or credit. Assign to an employee or technician.
Execute
Schedule the service via FieldAssist or handle directly. Record parts used, time and any costs.
Close
Complete the request with a resolution. The customer is automatically notified and the service history is fully documented.
Ready to start with Service Management?
Available in LogicTrade Pro from €359/month
Discover how Service Management can optimize your workflows.